Last Updated: September 29, 2026
Thank you for shopping with us. We want you to have a smooth and satisfying experience when purchasing our perfume and fragrance products.
Please read our Return & Refund Policy carefully before placing an order.
Due to the nature of perfume and fragrance products, we generally do not accept returns or exchanges once a product has been opened, used, sprayed, or tampered with.
A return or replacement may be accepted in the following situations:
You received a damaged product.
You received a defective product.
You received the wrong product.
The product is significantly different from what you ordered.
The product was damaged during delivery.
To be eligible for a return or replacement, the product must be unused, unopened, and in its original packaging, unless the issue is related to damage or a wrong/defective product received.
If your order arrives damaged or defective, please contact us as soon as possible after receiving the package.
To help us verify the issue, you may be required to provide:
Your order number
Your name and contact number
Clear photos of the product and packaging
A short video showing the issue, if necessary
After reviewing the information, we will determine whether the product qualifies for a replacement, return, or refund.
If you receive a product that is different from the one you ordered, please contact us as soon as possible.
If the mistake is confirmed, we may arrange a replacement with the correct product or provide another suitable resolution.
Please keep the product and its original packaging until the issue has been resolved.
For hygiene, safety, and product-quality reasons, we do not accept returns for:
Opened or used perfumes
Products that have been sprayed or tested
Products without their original packaging
Products damaged after delivery due to customer handling
Products that have been altered or tampered with
Products returned without prior approval from us
If you simply change your mind after receiving the product, we generally do not accept returns or refunds, particularly if the perfume has been opened or used.
If you wish to cancel an order before it is shipped, please contact us as soon as possible. We will try to accommodate your request if the order has not already been processed or shipped.
If your order is approved for a refund, the refund will be processed after the returned product or relevant issue has been reviewed and approved.
The refund amount may depend on the circumstances of the order and the reason for the refund.
If applicable, refunds will be issued using the original payment method or another available method agreed upon by both parties.
Please note that delivery or shipping charges may not be refundable unless the refund is due to an error on our part or a damaged/incorrect product.
Depending on product availability, we may offer a replacement instead of a refund.
If the same product is unavailable, we may offer:
A different product of similar value, or
A refund where applicable.
Any replacement arrangement will be confirmed with the customer before processing.
If the return is approved because we sent the wrong product or the product arrived damaged or defective, we may cover the applicable return shipping cost.
For other return requests, if accepted at our discretion, the customer may be responsible for the return shipping cost.
Please do not send any product back without contacting us first and receiving return instructions.
Once your return or refund request has been reviewed and approved, we will process the applicable refund as soon as reasonably possible.
The time required for the refunded amount to appear in your account may vary depending on your payment method, bank, mobile financial service provider, or payment gateway.
If you want to cancel an order, please contact us as soon as possible after placing the order.
Orders that have already been processed, packed, or shipped may not be eligible for cancellation.
If the order has already been shipped, you may need to follow our applicable return policy.
If your package arrives damaged, opened, or appears to have been tampered with, please contact us immediately and provide photos or videos of the package and product.
We will review the issue and take appropriate action based on the circumstances.
To request a return, replacement, or refund, please contact our customer support team with the following information:
Order Number:
Customer Name:
Phone Number:
Reason for Request:
Photos/Videos: If applicable
Please contact us using the contact information provided on our website.
We reserve the right to update or modify this Return & Refund Policy at any time without prior notice.
Any changes will be posted on this page with an updated "Last Updated" date.
If you have any questions regarding our Return & Refund Policy, please contact us through the contact information available on our website.
We are always happy to assist you and help resolve any genuine issues with your order.
Thank you for shopping with us.